Customer Support & Admin Specialist

Applicants must be able to work full-time from our office in Owerri.

Location: Owerri, Imo State

Employment Type: Full-time, On-site

SeekProv is a startup offering a local services marketplace that helps people find trusted service providers while helping skilled providers gain visibility, trust, and customers.

We are looking for an organised, empathetic, and tech-savvy Customer Support & Admin Specialist to support our users and assist with day-to-day administrative and operational tasks from our Owerri office.

• Respond to customer enquiries through live chat, support tickets and email, primarily using tawk.to.
• Guide Seekers and Providers through registration, verification, service listings, bookings and platform features.
• Resolve account, login, messaging, payment, cancellation and refund enquiries.
• Troubleshoot basic app issues and escalate technical problems appropriately.
• Handle complaints and disputes professionally and escalate fraud, safety or serious payment concerns.
• Maintain accurate support records and identify recurring customer issues.
• Help improve FAQs, support templates and automated responses.
• Use approved AI tools to improve support efficiency while checking all outputs for accuracy, tone and privacy.
• Assist with routine administrative and operational tasks, including maintaining records, organising documents, updating internal trackers and preparing basic reports.
• Support the COO with other reasonable day-to-day office and operational tasks when required.

• Strong written and verbal English communication.
• At least 1 year of relevant customer service, support, or administrative experience; 2+ years is preferred.
• Strong organisation, problem-solving and attention to detail.
• Comfortable using live chat, email, spreadsheets, web tools, and mobile apps.
• Comfortable using AI tools such as ChatGPT responsibly.
• Ability to deal calmly and professionally with customers.
• Ability to handle confidential information responsibly.
• Experience with a marketplace, fintech, e-commerce, or technology company is an advantage.

• Response and resolution times.
• Customer satisfaction and support quality.
• Accuracy of information and records.
• Appropriate handling and escalation of customer issues.
• Reliability and accuracy of administrative work.
• Useful customer insights shared with the wider team.

• Shorter Fridays: Work starts at 10:00 a.m.
• 45-minute paid lunch break.
• No routine overtime.
• One paid birthday leave day each year.
• Extended Christmas and New Year break, typically from 24 December until around 3–4 January, in addition to annual leave.
• Opportunity to grow with SeekProv as the company expands.

Company Summary

SeekProv is a local services marketplace helping people find trusted service providers quickly, while giving skilled providers better visibility and access to more customers.

We are launching in Owerri as our first Nigerian city, with plans to expand across major cities in Nigeria. Our team is building a practical, trust-focused platform for everyday services such as beauty, repairs, cleaning, events, home services, tutoring, and more.

• We are looking for disciplined, reliable, and well-presented people who can help us build the foundation of SeekProv in Owerri. This is an early-stage opportunity to join a growing startup, work closely with the founding team, and help shape how local services are discovered and delivered in Nigeria.