Retail Operations Manager

Location: Ogudu GRA, Lagos

Employment Type: Full-time, On-site

Industry: Beauty Retail and E-commerce

We are seeking a highly capable and hands-on Operations Manager to oversee the day-to-day operations of a fast-growing beauty retail and e-commerce company.

This is a senior execution role for someone who can bring structure to a busy operation, coordinate multiple departments, identify operational gaps and ensure that work is completed accurately and on time.

The successful candidate must have strong experience managing operations within a retail, e-commerce, FMCG, beauty, pharmaceutical or similarly inventory-driven business.

• Oversee daily operations across the office, warehouse, inventory, order processing and fulfilment functions.
• Ensure online and offline customer orders are processed, packed and dispatched accurately and on time.
• Coordinate the warehouse, inventory, e-commerce, customer service, accounts and administrative teams.
• Establish and enforce standard operating procedures across departments.
• Monitor stock movement, receiving, storage, picking, packing, transfers, returns and adjustments.
• Work closely with the Accountant and Internal Auditor to investigate inventory and sales discrepancies.
• Ensure sales, orders, payments, stock records and operational reports are properly documented.
• Monitor employee productivity, attendance, task completion and adherence to company procedures.
• Identify operational bottlenecks, recurring errors, wastage and control weaknesses, and implement practical solutions.
• Ensure the physical warehouse and office are organised, secure and properly maintained.
• Coordinate with logistics partners and resolve fulfilment or delivery issues.
• Monitor service providers, operational expenses and the use of company resources.
• Support the implementation of ERP, inventory, e-commerce and other business systems.
• Prepare daily, weekly and monthly operational reports for management.
• Lead operational meetings and follow up on assigned actions until completion.
• Support recruitment, onboarding, training and performance management for operations staff.
• Maintain high standards of professionalism, accountability and customer service throughout the organisation.
  

• Bachelor’s degree in Operations Management, Business Administration, Supply Chain Management or a related field.
• Minimum of 5 years’ relevant operations experience, including at least 2–3 years in a managerial or supervisory position.
• Proven experience in a retail, e-commerce, beauty, FMCG, pharmaceutical or inventory-driven organisation.
• Practical experience managing warehouses, inventory, order fulfilment and cross-functional teams.
• Strong understanding of inventory controls, stock reconciliation and operational reporting.
• Experience developing and implementing SOPs, workflows and performance standards.
• Strong leadership, problem-solving and decision-making abilities.
• Ability to hold team members accountable and follow tasks through to completion.
• Good working knowledge of Microsoft Excel or Google Sheets.
• Experience with ERP, inventory management, CRM or e-commerce systems is an advantage.
• Excellent written and verbal communication skills.
• Must be highly organised, detail-oriented, proactive and comfortable working in a fast-paced environment.
• Must be able to work on-site in Ogudu GRA, Lagos.
  

We are looking for a mature and dependable operations professional who:

• Takes ownership without waiting to be repeatedly reminded.
• Can manage both people and processes effectively.
• Notices problems early and takes action to resolve them.
• Is comfortable working with data, systems and operational reports.
• Can introduce structure without disrupting business continuity.
• Understands the importance of accuracy in inventory and order fulfilment.
• Can confidently supervise teams and enforce company procedures.
• Operates with integrity, discipline and sound judgement.
  

Interested and qualified candidates should complete the application form attached to this job post.

• Only candidates whose experience closely matches the requirements of the role will be contacted.