Sales and Customer Operations Associate
Tuteria
Remote
The Sales & Customer Operations Associate at Tuteria will be responsible for leading the day-to-day management and optimisation of the sales pipeline and customer operations. This role combines ownership of lead conversion, sales enablement, CRM performance, and after-sales support to improve customer experience, increase conversion rates, and drive revenue across Tuteria’s local and international business units. The candidate is a proactive, data-driven team leader who can coordinate sales agents, collaborate with the customer success team, enhance operational workflows, and deliver superior outcomes for both learners and tutors.
Key Responsibilities
Sales Management
Drive monthly bookings, revenue, and leads to customer conversion
Identify and scale high-performing service lines (e.g., home tutoring, exam prep, adult learning, etc.).
Oversee pricing strategy, discounts and monetisation across offerings.
Customer Experience
Work with the customer success team and other internal teams to ensure timely, high-quality learning outcomes across all business lines.
Drive 5-star ratings, repeat usage, and referrals.
Maintain NPS ≥ 40.
Operations & Service Delivery
Work with the Customer Success Team to ensure quality matching of tutors to clients with a <6 hr turnaround
Drive operational excellence across onboarding, service delivery, complaints, and logistics
Optimise response times and error rates, and minimise refund rates
Product & Market Insight
Generate insights into market trends, customer pain points, and competitive positioning.
Work with the product team to improve features, automation, and product-market fit.
Cross-Unit Collaboration
Collaborate with marketing, brands and communications, product and other relevant teams to promote tutoring offerings through effective campaigns, marketing and experience.