Fleet Operations Manager
MAX
Remote
At MAX, we are powering Africa’s forward movement by building the future of mobility across the continent and in emerging markets. Our mission is simple yet transformative: to make mobility safe, affordable, accessible, and sustainable for all, through high-performance technology and world-class operators.
We are creating the largest vehicle subscription and financial services platform for commercial drivers and transport operators in Africa. By combining technology, energy infrastructure, and financial innovation, MAX enables drivers with little or no banking history to access low- to zero-emission vehicles, insurance, digital wallets, and e-hailing services, all on a subscription basis.
Since launching, we’ve grown from just 200 drivers in 2015 to empowering over 55,000 riders (which we call Champions) and spread across 3 West African Countries - Nigeria, Ghana and Cameroon, with a plan to spread across Africa in the near future.
Vision, Mission and Values
MAX is powering Africa’s Forward Movement and has a goal to make mobility safe, affordable, accessible, and sustainable by leveraging technology, financial inclusion, and clean energy solutions. To achieve this, we are driven by core values which are at the heart of all we do. These are:
- Transparency – We take everyone along for the ride.
- Integrity – We stand by our word and remain consistent with all stakeholders.
- Initiative – We champion bold ideas and nurture innovation at every step.
- Partnership – We keep the welcome mat rolled out; collaboration is at our core.
- Safety – We prioritize safety so that every ride is safe, reliable, and comfortable.
Over the years, we have empowered over 55,000 riders (whom we call champions) with access to income-generating assets (two-wheelers and three-wheelers) through our rent-to-own (pay-as-you-go) model, a first-of-its-kind in Africa. In addition to this, to further enable these riders to start their business immediately, we have created the MAX Advantage, a suite of benefits which include vehicle license and insurance, health insurance, maintenance and emergency services.
First, we began with low-emission vehicles. Now, we’ve pivoted fully to EVs, steadily moving toward our goal of deploying over 10,000 across Nigeria and Ghana by 2025, as well as building a first-of-its-kind in Nigeria solar-powered battery swap stations to enable our champions to swap their batteries in less than 3 minutes!
By doing this, we are not only empowering our champions, but we are also protecting the earth, and increasing the purchasing power of our riders thanks to zero emissions, zero fuel cost and less maintenance cost of EVs.
At MAX, passion meets purpose. We are not just moving people and goods, we are creating livelihoods, reducing emissions, and transforming Africa’s mobility ecosystem. Because for us, every ride isn’t just a journey; every ride empowers us.
Our Investors and Strategic Partners
MAX is trusted by some of the world’s most respected strategic and financial investors. To date, we have raised over $70M to accelerate the future of sustainable mobility. Our backers include: Lightrock (part of the LGT Group), Global Ventures, Yamaha, Mastercard, Shell Foundation, Novastar Ventures, Goodwell Investments, Breakthrough Energy Ventures, Techstars, DLM Capital.
In December 2021, MAX achieved the first close of its $31M Series B, laying the foundation to scale vehicle subscriptions, fintech products, and electric vehicles (EVs) across Africa. We are now entering our next growth chapter. By 2024, 31% of our fleet will be electric; by 2026, 69% will be electric. To achieve this bold vision, MAX is raising $100M+ in the next 12 months to permanently transform mobility infrastructure and unlock prosperity across Africa.
Role Overview: Fleet Operations Manager
The Fleet Operations is expected to maximize vehicle uptime, maintain flawless digital records in the proprietary Computerized Maintenance Management System (VAMS), streamline the lifecycle from procurement to refurbishment, and foster strong cross-functional collaboration to hit operational targets.
Key Responsibilities
Documentation
Maintain records of all vehicles within city jurisdiction and maintain records of their status at all times
Ensure that records entered in VAMS (Our Home grown Computerized maintenance management system) are without errors and reliable
Collaborate with the Driver Operations team to monitor vehicles to ensure that inactive vehicles in your domain do not exceed 10% at any point in time
Maintain a record of daily activations in your jurisdiction
Ensure that every vehicle that enters the facility is checked in and also checked out when it leaves the facility
Vehicle Setup
Setup of newly procured vehicles within a defined frame and budget
Coordination of vehicle documentation process to complete the setup loop
Oversee that all vehicles which are activation ready are activated timely
Upload vehicle information into VAMS accurately
Vehicle Maintenance
Ensure that all vehicles scheduled for maintenance are checked into the premises and on VAMS
Maintain detailed records of vehicle maintenance and servicing
Coordinate with Authorised Service Workshops in his jurisdiction to ensure that service records are entered into VAMS
Liaise with OEMs to ensure Warranty issues are tracked and closed out
Follow up and ensure that insurance claims are closed out within the allocated time and ensure vehicles are restored to service
Ensure compliance with all Federal, State and Local laws related to the repair of vehicles and equipment use and care
Responsible for maintenance of all operational vehicles in jurisdiction (These include vehicles used by verification, retrieval teams, etc.)
Vehicle Refurbishment
Ensure that vehicles deactivated or churned are immediately assessed and planned for refurbishment
Follow up to ensure that churned vehicles are re-certified within the period set up in the SOP
Work with the growth team to ensure that recertified vehicles are activated in a timely manner with zero refurbishment returns
Administrative Function
Manage subordinates' teams to boost morale and drive collaboration between the teams
Responsible for managing the performance of direct reports to drive accountability
Efficiently manage disbursed petty cash to ensure accountability
Requirements
3–5 years of progressive experience in fleet management, logistics operations, or workshop management.
Experience in startups, mobility, fintech, logistics, marketplaces, or tech-enabled businesses is strongly preferred.
Demonstrated track record of managing fleet maintenance systems, OEM warranties, and insurance claims.
Skills & Competencies
Strong analytical and problem-solving skills.
Advanced proficiency in Excel/Google Sheets and data visualization tools.
Strong team leadership and performance management capabilities.
Excellent stakeholder management and communication skills.
Strong execution discipline with the ability to manage multiple priorities.
Commercially minded with strong business acumen.
Education
Bachelor's degree or Higher National Diploma (HND) in Mechanical Engineering, Automotive Technology, Logistics, Supply Chain Management, or a related discipline.
MBA or relevant certifications is an advantage.
Want to Join Us? Here’s Why You Should…
At MAX, we encourage diversity and are open to meeting just about anyone with the right passion and skill set regardless of looks, gender, sexual orientation, color, tribe, nationality, and disability.
The MAX Work Environment:
Drive: We are building a team where everyone is a leader and therefore run on internal motivation
Empathy: We have a clear understanding of the problem we are trying to solve and its impact on Africans, we are committed to providing a lasting solution.
Humility: We are committed to continuous learning and improvement. We learn, unlearn and relearn
Initiative: We welcome novel ideas and encourage creativity
Diligence: We take great pride in our work.
Candor: We value open and honest communication
Collaboration: We are a team of passionate, innovative optimists, solving challenging problems and creating an impact.
Bias for Technology: We automate everything
What You’ll Get:
Competitive pay & benefit
Health insurance cover
Frequent performance chats & reviews
High performing & passionate team members + fun work culture!