Manager Operations

Hapag-Lloyd AG

Remote

To handle and report to Director Operations on all aspects of Operations function, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs. Demonstrates customer focus, individual development, efficiency, collaboration, and recommends/implements process improvements. Upholds and ensures that all Hapag-Lloyd policies and procedures are followed and maintained.

• Deliver top performance within Hapag-Lloyd’d organizational structure and process, as it pertains to Port Operations, Equipment, Transport Dispatch and Maintenance & Repair functions
• Monthly reporting follow up for all Countries in the area
• Longstanding follow-up - Focus on Empties, FIFO
• Monthly Cost report analysis . Determine focus areas and drivers to reduce CpT and CpB
• Support for Day-to-Day operations at the Country level. Maintain communication with local managers, providing, and disseminating updated information regarding Hapag-Lloyd policies and procedures.
• Manage and appropriately escalate high-level concerns
• Support for Inland ops activities across the area. Position for Inland growth
• Maintain working knowledge of all governmental rules and regulations
• Vendor Performance management - Terminals and depots. Collaborate with Procurement & Berth planners
• Work closely with other Area Directors on process improvement and communication flow, as requested by Director Operations
• Any other duties as may be assigned by Director Operations from time to time

What Makes You A Fit

FIS schedule maintenance
7 to 10 years of comprehensive operations experience in liner shipping business
Schedule reliability
EPOS performance
Empty evacuation plan adherence
Equipment forecast accuracy
CRC BU vs Actual
Empty supply costs BU vs Actual
Purchase order capture speed and accuracy
Turnaround time – MTY equipment
M&R per box
Equipment sales

About Us Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon