Junior Field Operations Technician

About Okra

At Okra Solar, we’re on a mission to bring Power to the People by unlocking opportunities through energy access for everyone in the world.

Over 650 million people still live without electricity. At a time where technology such as mobile devices, productive agritech and AI are becoming more accessible than ever, we believe that access to energy is the first step toward opportunity and growth.

That’s why we build our Mesh Grid technology that energizes off-grid households at a fraction of the cost of the other solutions. We provide the entire solution, including the hardware and software, that we sell to local energy companies who deploy our tech to deliver affordable, reliable electricity as a service to last-mile communities.

We’ve deployed 2MW+ of solar PV energizing ~50,000 people, and we’re scaling fast under Nigeria’s $750M World Bank-funded DARES program, with equipment for another 150,000 people in manufacturing now, and new markets opening in Mozambique and Madagascar.

In order to execute on the mission to 100% energy access for all, we are looking for a Field Operations Technician.

Role Overview

This is a rotational role within the After Sales & Operations Team. during the probation period for visibility into our operational process. The successful candidate will rotate across three core units.Upon completion the core focus would be Deployment and Support.

• Test & Repair — Receiving, physically assessing the state of the equipment.
• Field Deployment — Supporting and executing solar installations in the field, quality checking, and training partner installers
• Technical Support — Handling customer support queries, providing technical troubleshooting, and delivering field-based support visits

As such, the ideal candidate must be technically sound and comfortable operating across all three functions. You will need a solid understanding of solar installations, solar system components, field troubleshooting, customer issue resolution, and training support. Flexibility, adaptability, and a willingness to learn are essential.

You will be the boots on the ground supporting the Deployment Manager, ensuring installations are done right, equipment is functional, customers are supported, and the team has the data and feedback it needs to improve continuously.

Responsibilities

Field Deployment:

• Conduct periodic site checks to ensure installations are functioning as expected, meeting the defined QC standard and ensuring compliance
• Support installer training sessions alongside the lead trainer
• Provide field feedback to improve products, training, and processes

Warranty Management:

• Receive and log equipment received in Abuja office
• Run L1 equipment assessment processes (Handover to the Test and Repair Team for L3 assessment)
• Conduct regular stocktakes and prepare deployment equipment (Temporary)
• Identify and report abnormal inventory consumption (e.g., theft, wastage, or installation errors) (Temporary)
• Track and record equipment that has been repaired or confirmed irreparable (Temporary)

Customer Support:

• Support inbound support queries from customers in Nigeria
• Troubleshoot and resolve customer support ticket as they arise
• Communicate warranty claim results and updates to customers
• Conduct end-user satisfaction surveys and gather impact data
• Support documentation and reporting of support cases and field observations
• Documenting processes, SOPs and knowledge base articles

Hard Skills

• Strong hands-on electrical / solar installation skills
• Solid understanding of safety precautions when installing and servicing solar systems
• Technical knowledge of solar system components (panels, batteries, controllers, mesh nodes, wiring)
• Ability to troubleshoot solar installations and issues on-site
• Creating SOPs, process documentation and reports.
• Customer support - empathising with customers and owning problems they face to resolve them effectively.
• Attention to detail in field quality checks and inventory management
• Able to follow and improve Standard Operating Procedures (SOPs)

Soft Skills

• Willingness to learn: Openness to new knowledge, techniques, and continuous improvement across all three rotation units
• Excellent communication: Ability to work with both technical and non-technical teams, as well as customers in rural communities
• Collaborative mindset: Ability to work effectively with others, lifting teammates up, learning together, and sharing wins and failures
• Adaptability: Comfortable rotating between very different functions — from bench repair to field deployment to customer support — and adjusting quickly
• Experimentation and initiative: Comfortable running experiments, learning from results, and flagging what isn't working
• Organised and detail-oriented: Able to keep track of many variables — inventory, support tickets, installation data — concurrently
• Transparency and openness: Open to sharing and receiving ideas and feedback candidly
• Integrity and respect: Ability to make ethical decisions even during challenges, acting with honesty and respect toward teammates and customers
• Resilience: Confident and able to work in rural locations for extended periods

Required Experience

• 1–2+ years of experience in solar installation, field deployment, or technical support
• Technical qualification in electrical, electronics, or a related field
• Demonstrated experience troubleshooting solar systems or electrical equipment
• Comfortable working in field/rural environments
• Familiar with Airtable, Confluence, CRM Tools, Enthusiastic, and/or familiar with AI tools
• Willingness to travel extensively across project locations in Nigeria

Nice to Have

• Experience training or supporting installer teams
• Experience working in Customer Support
• University degree in Electrical Engineering or a related field

Growth Opportunities

• Mentorship from a team of experienced engineers and entrepreneurs
• Deep cross-functional experience across deployment, repair, and support — a rare combination that accelerates career growth
• Opportunity to develop into a specialist or lead role in any of the three rotation units
• Bi-annual performance reviews
• Exposure to cutting-edge Mesh Grid technology and the off-grid energy sector

Benefits

• Flexible location & Hours

• Professional Growth

• Health Insurance

• Unlimited Paid Time Off

• Dynamic & Diverse Workplace

• Additional and Flexible Parental Leave

DEI Statement

At Okra we are dedicated to creating a diverse and inclusive environment where everyone feels valued, respected, supported and empowered. Our workplace is an interconnected network, where each individual contributes to the energy that drives innovation, fosters collaboration, and illuminates new possibilities. We are committed to recruiting, retaining, and developing a diverse team of talented professionals, and we welcome candidates of all backgrounds, experiences, and perspectives to join us in our mission. Diversity brings power to our teams so we can bring #PowerToThePeople.