Officer, Digital Channels Onboarding

Stanbic Bank Tanzania

Remote

Job Description

To support the efficient onboarding, acquisition, and management of digital channel customers and merchants by ensuring timely processing of onboarding requests, resolving operational issues, monitoring service performance, maintaining stakeholder relationships, and providing technical and operational support across eBusiness platforms.

Key Responsibilities

Manage Merchant and Customer Onboarding
Provide Technical and Operational Support
Monitor Service Performance and Customer Experience
Manage Stakeholder and Vendor Relationships
Oversee Inventory and Business Reporting

Qualifications

Bachelor's degree in Business Administration, Banking & Finance, Economics, Information Technology, Computer Science, or a related discipline.
An added degree would be an added advantage

Experience Required

1-2 years' experience in digital banking, eBusiness operations, customer onboarding, electronic channels support, payments, or banking operations.
Experience in stakeholder management, vendor management, and customer service operations.

Additional Information

Behavioural Competencies

Articulating Information
Challenging Ideas
Checking Things
Managing Tasks
Meeting Timescales

Technical Competencies

Client Servicing
Client Value Propositions
Compliance
Verbal Communication

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.