Senior Product Manager - Financial Operations

Duplo is a Lagos-based fintech startup that enables businesses in Africa to automate their spend management, simplify cross-border payments, and control business finances all on one platform.

We want to make B2B payments as simple as P2P payment apps. Most business payments in Africa are made offline….yikes. We are on a mission to transform this. We are backed by top investors including Point Nine, Tribe Capital, Commerce Ventures, Liquid2 Ventures, Basecamp Fund, Soma Capital, YCombinator, Oui Capital, and others.

This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.

As Senior Product Manager, you will be the single accountable owner of the Duplo Dashboard; the platform finance teams use every day to raise and collect on invoices, pay suppliers locally and across borders, and keep company spending under control. Your scope covers the full money-in and money-out journey, including invoicing and e-invoicing, local transfers, international transfers, expense management and approval workflows, billing and direct debit, together with the feature analytics and growth levers that tell us what is working and what to build next.

This is a senior, high-ownership role. You will set direction rather than manage a backlog; deciding what the Dashboard becomes, how it earns revenue, how quickly new customers reach value, and how the platform grows across Nigeria, South Africa, Ghana, and Kenya.

You will work closely with a dedicated Product Designer and Engineering Leads, while being accountable for the commercial and usage outcomes of everything you ship.

Responsibilities:

Product Strategy and Roadmap

• Own the product strategy, vision, and roadmap for Duplo's Financial Operations suite (E-Invoicing, Billing, Expense Management, Direct Debit), unifying them into a single coherent FinOps strategy rather than maintaining each in isolation.
• Identify and scope expansion opportunities into adjacent financial operations products, such as payroll, based on customer demand and market opportunity.
• Lead end-to-end delivery of the FinOps monetisation roadmap, from discovery and BRD/PRD authorship through launch and adoption.
• Maintain a clear, outcome-based roadmap for the Duplo Dashboard that balances new capabilities, customer commitments, compliance obligations, and technical debt, and communicate the trade-offs behind it to leadership.
• Track the competitive and market landscape for spend management, accounts payable and receivable automation, and B2B payments across Africa, and use it to sharpen Duplo's positioning and pricing.

Invoicing and E-Invoicing

• Own the invoicing product end to end: invoice creation and customisation, recurring invoices, reminders, payment collection, and reconciliation, with the goal of shortening the time between an invoice being raised and cash being received.
• Drive the e-invoicing roadmap, ensuring the product meets tax-authority requirements in each market (including Nigeria's e-invoicing mandate) and that compliance becomes a reason for businesses to adopt Duplo.
• Scope and ship invoicing enhancements such as split payments, partial payments, payment links, referrals, and accounting or ERP synchronisation.

Local Transfers

• Own the local payments experience on the Dashboard: single and bulk payouts, vendor and beneficiary management, scheduled and recurring payments, receipts, and reconciliation.
• Design the approval workflows, maker-checker controls, limits, permissions, and audit trails that finance teams need to move money safely.
• Monitor transaction success rates, processing times, and failure reasons, and work with Engineering and banking and payment partners to improve reliability and reduce failed, delayed, or reversed transactions.

International Transfers

• Own cross-border payments on the Dashboard: FX quotes and rate transparency, beneficiary onboarding, supporting documentation, payment tracking, and delivery confirmation.
• Work with the Atlas team, Treasury, Compliance, and external partners to expand corridors and currencies, improve pricing and settlement speed, and meet KYC/KYB, AML, and exchange-control requirements in each market.
• Reduce drop-off in the international payment flow by simplifying compliance steps and giving customers clear visibility of payment status from initiation to settlement.

Expense Management, Billing, and Direct Debit

• Evolve expense management with budgets, approval policies, team and entity-level controls, and reporting that gives finance leaders a real-time view of company spend.
• Define plans, pricing and packaging, usage-based charges, and dunning for the Dashboard in partnership with Finance and GTM.
• Own migration planning for existing customers as monetised billing features roll out, minimising churn and support escalations.
• Grow direct debit as a collection method, covering mandate set-up, collection, failure handling, and reconciliation.

Feature Analytics and Insight

• Define and track success metrics across the FinOps suite (activation, adoption, revenue impact) and use data to prioritise the roadmap.
• Own product analytics for the Dashboard: specify event tracking with Engineering, and build and maintain funnels, cohorts, and retention views with BI support.
• Run regular feature-usage audits to identify underused or underperforming features, and decide whether to improve, reposition, or retire them.
• Publish a recurring product performance report for leadership covering transaction volume, revenue by product line, active businesses, feature adoption, and the actions that follow from the numbers.

Platform Growth

• Own growth across the customer lifecycle, from sign-up and KYB completion through activation, retention, and expansion, with particular focus on time to first transaction.
• Design and run experiments on onboarding, pricing, referrals, and lifecycle messaging, and scale what works.
• Drive cross-sell across the suite so that a customer who starts with one product, such as invoicing, adopts payments, expense management, and the wider Duplo offering.
• Partner with Marketing, Sales, and Customer Success on launches, positioning, sales enablement, demos, customer training, and in-app communication.

Customer Discovery

• Run customer discovery and stakeholder interviews across Duplo's markets (Nigeria, South Africa, Ghana, Kenya) to validate use cases.
• Hold regular one-on-one sessions with customers, and turn support tickets, sales feedback, and churn reasons into prioritised problem statements.
• Communicate directly with customers on new product and feature releases, and close the loop on the feedback that shaped them.

Delivery and Cross-Functional Leadership

• Partner with Engineering, Design, Compliance, Finance, and GTM to translate customer and business requirements into shippable, well-scoped product increments.
• Write clear, detailed product requirement documents and collaborate with engineering on technical feasibility and sequencing.
• Lead delivery alongside the Engineering Leads: backlog prioritisation, sprint planning, release readiness, user acceptance testing, and post-launch reviews.
• Define the operational processes, admin tooling, and support playbooks behind each feature so that Operations, Customer Success, and Finance can run it without product intervention.
• Represent the Financial Operations suite in cross-functional planning, and mentor or support other product managers as needed.

Requirements:

• 7- 8 years of product management experience, including experience owning a B2B fintech, payments, or SaaS product from strategy through delivery.

• Demonstrated experience shipping financial operations solutions, monetisation or billing features (subscriptions, invoicing, usage-based billing, or similar) at a fintech or B2B company.

• Hands-on experience with payments products, covering local payouts and collections and/or cross-border payments and FX, with a working understanding of payment rails, settlement, reconciliation, and failure handling.

• Experience building products for finance teams, such as invoicing, accounts payable and receivable, expense management, or accounting and ERP integrations.

• Strong ability to write clear BRDs/PRDs and work cross-functionally with Engineering, Design, Compliance, and GTM to ship complex, regulated products.

• Comfort working with data to define success metrics, prioritise a roadmap, and make trade-off decisions with limited information.

• Strong product analytics skills: defining event tracking, building funnels and cohort analyses, and working in BI tools such as Metabase, Mixpanel, Amplitude, or similar. SQL is an advantage.

• A track record of driving product growth, with measurable improvements in activation, retention, or expansion revenue achieved through experimentation.

• Commercial acumen in pricing, packaging, and revenue models, and the ability to connect product decisions to business outcomes.

• Working knowledge of the regulatory environment for financial products, including KYC/KYB, AML, tax and e-invoicing rules, and data protection.

• Experience or strong interest in African markets and the operational realities of building B2B financial infrastructure across multiple countries.

• Excellent written and verbal communication skills, with the ability to influence stakeholders without direct authority.

• A bias for action and comfort operating in a fast-paced startup environment with evolving priorities.