Customer Success / Support
Wariverse
You'll be the first point of contact for the people who use what we build, and the difference between a support role and this one is that we're looking for someone who solves root causes, not someone who closes tickets.
What You'll Need
- 2-4+ years in a customer-facing support, success, or onboarding role
- Evidence of something you've built, run, or driven on your own initiative, such as a project, a process, or a side venture, not just a job description
- Clear, sharp communication with non-technical users under real pressure
- Ability to learn a product deeply enough to troubleshoot unaided, not just escalate
- Ability to write a bug report an engineer can act on without a follow-up question
- Experience supporting a SaaS or software product
- Familiarity with help-desk or ticketing tools
- Comfort with basic billing/payment questions
You treat every unresolved ticket as a personal failure.
You'd rather fix the root cause than close the loop and move on.
You're the kind of person who fixes things before anyone asks, because you already noticed.