Order to Cash Leader SSA (Sub Sahara Africa)
Weatherford
Remote
JOB DESCRIPTION
Weatherford have a great opportunity for an experienced Order to Cash Leader to join the Team in Lagos or Port Harcourt, Nigeria.This role will cover all of SSA (Sub Sahara Africa).
The Order to Cash Leader is responsible for managing customer accounts receivable, monitoring outstanding balances and ensuring the timely collection of payments in line with agreed credit terms. The role involves using the GETPAID system as a central repository for accounting and collection information to monitor invoice status, track collection activities and provide visibility of outstanding receivables.
The postholder will implement a consistent and proactive credit control process, maintain regular contact with customers, resolve billing and payment queries, and work closely with internal stakeholders to improve cash flow, reduce Days Sales Outstanding (DSO) and achieve monthly cash collection targets.
Responsibilities
Credit Control and Collections
- Monitor customer accounts and outstanding invoice balances using the GETPAID system.
- Contact customers regularly by telephone, email and letter to secure payment of overdue invoices within agreed timescales.
- Follow up with customers on a weekly basis to obtain payment commitments and resolve outstanding issues.
- Establish and maintain effective collection strategies to improve cash flow and minimise overdue debt.
- Monitor customer payment patterns, identify potential credit risks and recommend appropriate actions to prevent further overdue balances.
- Negotiate repayment plans with customers where necessary and ensure agreed arrangements are monitored.
- Manage disputed invoices and work with relevant departments to resolve issues promptly.
- Review and maintain customer payment terms and conditions in accordance with company policies and procedures.
- Recommend the write-off of irrecoverable debts in line with the appropriate approval process.
- Prepare and review monthly accounts receivable (AR) ageing and trade reports.
- Perform customer account reconciliations and investigate discrepancies where required.
- Provide accurate information and advice on billing, invoicing and payment queries.
- Issue monthly customer statements and other correspondence as required.
- Maintain accurate, up-to-date records of customer communications, collection activities and payment commitments.
- Ensure customer transactions and credit control activities comply with company policies, procedures and applicable regulations.
- Prepare monthly cash collection targets and forecasts.
- Produce monthly and quarterly cash collection forecasts based on accounts receivable balances and revenue forecasts.
- Monitor collection performance against targets and provide regular updates on progress and potential shortfalls.
- Use the GETPAID system to track collection activity, update payment expectations and identify potential delays.
- Provide timely and accurate cash collection reports and management information as requested.
- Proactively follow up on outstanding payments and, where appropriate, visit customers to resolve payment delays and support the achievement of collection targets.
- Identify opportunities to reduce DSO and improve working capital performance.
- Build and maintain effective working relationships with customers to support timely payment and minimise disputes.
- Respond promptly and professionally to customer enquiries and internal requests relating to invoices, payments and account balances.
- Work collaboratively with Sales, Operations, Finance and other relevant departments to resolve outstanding issues.
- Communicate collection risks, disputed balances and potential bad debts to the appropriate stakeholders.
- Provide timely, accurate information and support to management and internal customers.
- Contribute to the continuous improvement of credit control processes and practices.
- Ensure all credit control and accounts receivable activities are completed accurately and within agreed monthly and quarterly deadlines.
- Comply with relevant financial policies, procedures, internal controls and approval requirements.
- Support financial planning, forecasting, performance reviews and other business reporting activities as required.
- Ensure costs and activities remain within approved budgets and follow the relevant financial procedures.
- Identify opportunities to improve the efficiency, accuracy and effectiveness of credit management processes.
- Adhere to company policies, procedures and standards relating to corporate governance, ethics, security, compliance, health, safety and environmental protection.
- Maintain a strong commitment to quality and continuous improvement in all areas of work.
- Ensure activities are carried out in accordance with applicable laws, regulations, industry standards and company requirements.
- Complete all mandatory training and comply with company management systems and codes of conduct.
- Take responsibility for personal development and the completion of all required functional, compliance and business training.
- Engage regularly with the line manager to review performance, objectives and development opportunities.
- Demonstrate professionalism, integrity, accountability and a strong sense of responsibility.
- Work effectively as part of the wider Finance team and contribute to the achievement of departmental and business objectives.
- Strong Microsoft Excel skills and proficiency in Microsoft Office applications, including Word.
- Good understanding of accounts receivable ageing, reconciliations, cash forecasting and collection reporting.
- Strong leadership skills.
- Ability to analyse customer payment trends and identify potential collection risks.
- Strong organisational skills, with the ability to multitask, prioritise workloads and meet deadlines with minimal supervision.
- Excellent attention to detail and a methodical approach to financial administration.
- Effective problem-solving, negotiation and query-resolution skills.
- Strong teamwork and stakeholder management capabilities.
- A commercial and business-focused approach to credit management.
- Ability to learn new systems, processes and procedures quickly.
- High levels of integrity, accountability and professionalism.
- Degree in Accounting, Finance or a related discipline, or equivalent relevant experience.
- Previous experience in accounts receivable, credit control, sales finance or credit management.
- Strong understanding of accounts receivable processes, debt collection and cash flow management.
- Excellent written and spoken English.
- Strong communication, negotiation and customer service skills.
- Experience managing multiple priorities and working to strict deadlines.
- Five to eight years of relevant experience in sales finance, accounts receivable or credit management within a multinational organisation.
- Experience in the oilfield services industry.
- Experience using GETPAID or similar credit management and collections systems.
- Experience using JD Edwards (JDE) or another ERP system.
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.