CLIENT SERVICE OFFICER-LEKKI
Sigma Consulting Group
Remote
Location: Lekki, Lagos, Nigeria
Employment Type: Full-Time
Department: Client Services / Patient Relations
Reports To: Client Services Manager / Administrative Manager
Salary: ₦200,000 Monthly
Experience Required: 3–5 Years
Role Overview
We are seeking a professional, empathetic, and customer-focused Client Service Officer to serve as the first point of contact for patients within a structured healthcare, oncology, and NGO environment.
The successful candidate will manage patient enquiries, registration, appointments, and front desk operations while ensuring a smooth, respectful, and positive patient experience. The role requires excellent communication, strong organisational skills, discretion in handling confidential information, and the ability to remain calm and professional in a sensitive healthcare environment.
Key Responsibilities
- Welcome patients and visitors, manage front desk activities, and provide professional assistance.
- Register new patients, update existing records, and ensure accurate entry of patient information into the relevant systems.
- Schedule, confirm, and coordinate appointments, consultations, and follow-up visits.
- Respond promptly to patient enquiries received in person, by telephone, email, or other communication channels.
- Provide clear information on available services, appointment procedures, and administrative processes.
- Guide patients through registration and appointment procedures with empathy, patience, and professionalism.
- Coordinate with clinical, administrative, and other relevant teams to support efficient patient service delivery.
- Monitor appointment schedules, waiting lists, and patient flow to minimise avoidable delays.
- Handle patient complaints and concerns professionally, escalating clinical or sensitive matters to the appropriate personnel.
- Maintain the confidentiality and security of patient records in accordance with applicable data protection requirements.
- Follow up on appointments and communicate relevant updates to patients as required.
- Maintain organised records of patient interactions, enquiries, and service-related issues.
- Ensure the reception area remains orderly, welcoming, and conducive to a professional healthcare environment.
- Minimum of OND, HND, or BSc in Business Administration, Mass Communication, Public Administration, or a related discipline.
- Three to five (3–5) years of relevant experience in client service, customer relations, front desk administration, or patient services.
- Previous experience in a hospital, healthcare facility, oncology centre, or NGO will be an advantage.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Strong written and verbal communication skills.
- Good organisational, administrative, and multitasking abilities.
- Ability to handle confidential information responsibly and maintain accurate records.
- Strong customer service, complaint resolution, and interpersonal skills.
- Excellent communication and relationship management skills.
- Empathy and sensitivity when dealing with patients and their families.
- Strong attention to detail and accuracy in record-keeping.
- Ability to manage competing priorities in a busy healthcare environment.
- Professionalism, discretion, integrity, and accountability.
- Effective problem-solving and conflict management skills.
- Ability to work independently and collaboratively with multidisciplinary teams.
The ideal candidate is a calm, courteous, and service-oriented professional who understands the importance of patient experience, confidentiality, and effective communication in a healthcare setting. They should be comfortable interacting with patients from diverse backgrounds, including individuals requiring sensitive support, and demonstrate empathy without compromising professionalism.
A candidate with previous experience in healthcare, oncology, or NGO service delivery, particularly in patient registration, appointment coordination, and front desk management, will be well suited to the role.
How to Apply
Interested and qualified candidates should send their updated CV to [email protected], using Client Service Officer – Lekki as the subject of the email.
Only shortlisted candidates will be contacted.