Head of Operations

A renowned Nigeria-based restaurant, in partnership with Chrivon Tech Solutions, is hiring a Head of Operations.

Location: Lagos and Abuja (combined oversight)

Salary: N700,000 – N800,000 before tax per month 

Benefits: Accommodation, HMO, Performance Bonus, Staff meal once a day

Application : https://forms.gle/iDgNygnL1LV1Q6iYA

Deadline: October 28, 2026

About the Role

You will lead all restaurant operations across the group’s 2 Lagos branches (Lekki Phase 1) and 1 Abuja branch. This is a P&L-owning, multi-site leadership role. You will set operational strategy, drive outlet performance, enforce brand and food-safety standards, and translate the CEO’s growth agenda into daily execution.

You will work alongside the Chartered Accountant on financial performance, the Digital Operational Supervisor on digital systems (Admin Dashboard, KDS, POS, dispatch), and the HR Officer on staffing and performance management.

What You’ll Do

• Multi-site operational leadership: Provide strategic oversight for all restaurant operations across Lagos and Abuja.
• P&L accountability: Own outlet-level and group operational P&L; drive revenue, control COGS and labour cost, and improve margins.
• Performance management: Set KPIs for branch managers and teams; track operational KPIs and drive accountability.
• Standardisation: Ensure consistent food quality, service standards, cleanliness, and brand execution across all outlets.
• Supply chain and inventory: Oversee procurement, inventory control, and logistics to ensure supply-chain efficiency across locations.
• Digital operations integration: Ensure branch teams fully adopt the Admin Dashboard, KDS, POS, and dispatch systems; work with the DOS to resolve systemic gaps.
• Compliance and safety: Enforce food safety, HSE, GMP, and regulatory compliance across all branches.
• New outlet readiness: Lead operational setup for new locations, including staffing, SOPs, systems, and launch readiness.
• People leadership: Partner with HR on staffing, performance management, training, and resource allocation.
• Customer experience: Drive service quality and resolve escalated operational and customer-experience issues.
• Continuous improvement: Identify process gaps and lead operational improvement initiatives across the group.

What We Need

Essential

• Education: Bachelor’s degree in Business Administration, Operations Management, Hospitality Management, Industrial Engineering, or a related field. Master’s degree is an added advantage.
• Experience: 7+ years in operations leadership, preferably in QSR, restaurant, FMCG, or hospitality.
• Multi-branch track record: Proven ability to manage multiple branches or outlets with full P&L accountability.
• Financial acumen: Strong understanding of P&L, COGS, labour cost, and operational budgeting.
• Supply chain: Demonstrated success in inventory, procurement, and logistics management.
• Compliance: Background in service standards (QoS), GMP, HSE, and food safety.
• Leadership: Strong people management, analytical, and problem-solving skills.
• Tech fluency: Comfortable with digital operations systems, dashboards, and data-driven performance tracking.

Preferred / Added Advantage

• Experience in Nigerian QSR chains or multi-unit restaurant groups.
• Exposure to digital-first, cashless operations.
• Experience launching new outlets or scaling operations.
• Lean/Six Sigma or continuous-improvement training.
• Prior experience managing cross-city operations (Lagos + Abuja).

How to Apply

https://forms.gle/iDgNygnL1LV1Q6iYA

Only shortlisted candidates will be contacted. Application deadline: October 28, 2026.