Customer Service Executive
Agriarche LLC
Remote
Department: Brands & Marketing
Location: Abuja
Employment Type: Full-time
About Agriarche
Agriarche is building a soil-to-plate ecosystem that makes food consistently available, affordable, and trusted. Through technology, market access, and supply chain solutions, we support agricultural stakeholders and improve how food moves from producers to buyers.
We are looking for a proactive and customer-focused Customer Service Executive to support users of Kasuwa, our digital agricultural platform. The successful candidate will help users navigate the platform, complete account verification, resolve issues, and get the best value from our services.
Key Responsibilities
- Respond promptly and professionally to customer enquiries, complaints, and support requests across phone, email, WhatsApp, and other approved channels.
- Review customer information and documents, conduct Know Your Customer (KYC) checks, and approve eligible accounts within assigned authorization limits.
- Guide new users through registration, profile completion, verification, and platform onboarding.
- Follow up with users to encourage platform adoption, engagement, and continued usage.
- Track customer complaints, identify recurring issues, and coordinate with relevant teams to ensure timely resolution.
- Educate users on platform features, processes, updates, and available services.
- Maintain accurate records of customer interactions, verification activities, complaints, and resolutions.
- Gather customer feedback and share insights that can improve the platform, user experience, and marketing efforts.
- Prepare regular reports on customer enquiries, onboarding progress, verification status, complaints, and service performance.
- Protect customer information and comply with internal policies for data handling and verification.
- Bachelor’s degree or HND in Business Administration, Marketing, Communications, or a related field. Relevant experience may be considered.
- At least 2 years of experience in customer service, customer support, client relations, or a similar role.
- Experience using customer relationship management (CRM) or customer support tools.
- Good working knowledge of Microsoft Excel or Google Sheets.
- Strong written and verbal communication skills.
- Ability to explain processes clearly to users with different levels of digital literacy.
- Strong attention to detail, particularly when reviewing customer information and documents.
- Ability to manage multiple enquiries, prioritize tasks, and follow through on outstanding issues.
- Familiarity with digital platforms, mobile applications, and WhatsApp Business.
- Experience in fintech, agritech, e-commerce, or digital financial services is an advantage.
- Customer orientation and empathy.
- Problem-solving and sound judgment.
- Accuracy, integrity, and attention to detail.
- Clear communication and active listening.
- Accountability and ownership of customer issues.
- Confidentiality and responsible handling of customer data.
- Teamwork and effective collaboration.
The Successful Candidate Will Be Expected To Contribute To
- Faster response and resolution times.
- Accurate and timely KYC verification and account approvals.
- Improved user onboarding completion and platform adoption.
- Better customer satisfaction and retention.
- Reliable customer records and service reporting.
- Actionable customer insights that support product and business improvement
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to [email protected] by. Please include "Customer Service Executive Application” in the subject line.
Join us and contribute to delivering excellent customer service and building strong relationships with our customers at Agriarche. We look forward to receiving your application