IT/Network Support Officer

A skilled and proactive IT/Network Support Officer to join our technology team. The ideal candidate will have hands-on experience managing IT infrastructure, providing technical support, and ensuring the reliability and security of our network and systems. This role requires a problem-solver who can work independently while supporting end-users and maintaining critical IT operations.

Key Responsibilities

Hardware & Technical Support

· Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, servers, printers, and peripherals

· Perform hardware installations, upgrades, and maintenance

· Manage inventory of IT assets and coordinate warranty repairs/replacements

· Provide first-level and second-level technical support to end-users

Network Administration

· Install, configure, and maintain network infrastructure (routers, switches, firewalls, access points)

· Monitor network performance, troubleshoot connectivity issues, and optimize network reliability

· Implement and maintain network security protocols and access controls

· Manage VPN configurations and remote access solutions

System Administration

· Administer Windows/Linux server environments and Active Directory

· Manage user accounts, permissions, and group policies

· Oversee software deployment, patching, and license management

· Maintain backup systems and disaster recovery procedures

General IT Operations

· Document IT procedures, network diagrams, and system configurations

· Coordinate with vendors and service providers for infrastructure support

· Assist in IT project implementations and technology upgrades

· Ensure compliance with IT policies, security standards, and best practices

Minimum 4 years of hands-on experience.

Technical Skills

• Proficiency in Windows and Linux server administration
  
• Strong knowledge of TCP/IP, DNS, DHCP, VPN, and VLAN configurations
  
• Experience with network hardware (Cisco, Juniper, or equivalent)
  
• Active Directory and Microsoft 365/Exchange administration
  
• Hardware troubleshooting and repair capabilities
  

Certifications (Preferred)

CompTIA A+, Network+, Security+; Microsoft Certified Solutions Associate (MCSA); Cisco CCNA; or equivalent industry certifications

Soft Skills

· Strong analytical and problem-solving abilities

· Excellent communication skills for technical and non-technical stakeholders

· Ability to work independently and manage multiple priorities

· Commitment to security best practices and compliance standards

· Continuous learning mindset to keep pace with Microsoft ecosystem updates