Service Manager

*Job Title:* Service Manager

*Requirements:*

1. Minimum of ten (10) years of relevant experience in a technical service environment such as plumbing, water systems, installations, mechanical or facility management services.

2. Proven experience managing or supervising field/service teams including technicians, installers, or artisans.

3. Hands-on technical background with the ability to understand installations, diagnose faults, and provide on-site support when required.

4. Experience with an FSM e.g Zoho FSM, Odoo or Hubspot Service Hub

5. Strong verbal and written communication skills with the ability to interact professionally with customers.

6. Proven experience handling customer inquiries, complaints, and service-related issues effectively.

7. Strong experience with reporting, documentation, workflows and use of service manager software tools to perform tasks and duties

8. Strong relationship management skills to ensure customer satisfaction and repeat business.

*Remuneration:* ₦500,000 - 1,000,000