Operator - Operations Control Center

The Operations Monitoring & Dispatch Operator is based in our client's Operations Control Centre and is responsible for the continuous remote monitoring of all client sites to ensure the required uptime and availability. The operator tracks the status of generators and plants across sites, collects and reviews daily site reports, raises and escalates issues to the operations team for dispatch, and coordinates with site operators and the technical team until every issue is resolved and closed. The role works on a rotating shift pattern to maintain round-the-clock coverage.

Site Monitoring & Uptime

· Continuously monitor all client sites from the Operations Control Centre to ensure required uptime and availability are maintained.

· Track generator and plant status, running hours, fuel/gas and alarm conditions across the fleet of sites.

· Identify abnormal conditions early and act to protect availability.

Reporting & Site Coordination

· Call and coordinate with site operators to confirm status, give instructions and obtain readings.

· Collect, check and consolidate daily reports from each site; flag gaps or inconsistencies.

· Maintain accurate operations logs, shift handover notes and site records.

Issue Notification, Dispatch & Resolution

· Notify the operations team of faults and issues so field teams can be dispatched promptly.

· Log every issue, prioritise by impact on uptime, and track it through to closure.

· Coordinate with the technical / field team to ensure issues are resolved and sites restored, escalating where needed.

Shift Operations & HSE

· Work the assigned rotating shift to maintain 24/7 coverage, with a clean handover at each shift change.

· Follow operating procedures, communication protocols and HSE / incident-reporting requirements at all times.

· OND / HND / B.Eng in Electrical, Mechanical or related engineering discipline (or equivalent technical qualification).

· Hands-on operational experience with power plants / generating sites.

· Experience with diesel and gas generators and their operation.

· Demonstrated troubleshooting ability on generator / power-plant systems.

· Willing and able to work a rotating 24/7 shift pattern.