User Acquisition & Compliance Assistant

Support user acquisition and onboarding for inSmartio's marketplace while ensuring every expert and business passes rigorous KYC and KYB checks. You will balance conversion goals with compliance requirements, protecting trust and safety across the platform.

Key Responsibilities

• Process individual and business onboarding, including KYC and KYB verification
• Verify identity documents, business registration documents, and beneficial ownership information
• Conduct sanctions, PEP, and adverse media screening
• Perform customer due diligence (CDD) and enhanced due diligence (EDD) where required
• Maintain accurate compliance records, audit trails, and case notes
• Support user acquisition targets and onboarding queues while maintaining accuracy
• Collaborate with growth, operations, and compliance teams to improve onboarding workflows
• Escalate suspicious or high-risk cases according to internal policies

What We're Looking For

• 1–2 years of experience in KYC/KYB, AML compliance, customer onboarding, or user acquisition
• Experience with identity verification tools (Sumsub, Onfido, Jumio, or similar) is an advantage
• Familiarity with sanctions/PEP screening and CDD/EDD processes
• Understanding of data privacy and confidentiality requirements for sensitive identity documents
• Strong attention to detail and ability to work with SLAs and high-volume queues
• Relevant AML/KYC certification or compliance training is a plus
• Fluent in English; French or Spanish is a plus